Description:
Regulation E (Electronic Fund Transfers Act) continues to be one of the top regulatory hot spots for community banks and credit unions, with examiners paying close attention to how institutions handle error resolution and fraud claims. Missteps here can mean more than just fines—they risk damaging customer trust and creating operational headaches. This session translates Regulation E’s complex requirements into straightforward, actionable guidance. We’ll walk through the scope of covered transactions, timelines for investigating errors, and how to navigate disputes and fraud claims effectively. Attendees will gain practical tools to improve internal processes, strengthen staff training, and reduce compliance risk—ensuring their institution’s approach meets regulatory expectations while keeping customers confident.
Who This is Designed For: Compliance officers and BSA/AML staff, Risk managers and internal auditors. Operations and deposit account staff, Customer service representatives handling disputes and Community banks, credit unions, and fintech partners subject to Reg E.
Agenda:
Understanding Regulation E – Scope, covered transactions, and key definitions explained in plain language
Error Resolution Requirements – Step-by-step breakdown of the investigation and timing rules
Handling Fraud and Disputes – Determining liability, reimbursement obligations, and documenting outcomes
Common Compliance Pitfalls – Where institutions go wrong and how to avoid regulatory findings
Best Practices for Institutions – Practical tools, staff training, and process improvements that stick
By the end of this webinar, participants will be able to:
Explain the scope of Reg E and the transactions it covers
Apply step-by-step error resolution rules with proper documentation and timing
Manage fraud claims and disputes while balancing customer service with compliance obligations
Recognize and avoid common mistakes that trigger examiner criticism
Strengthen internal processes, policies, and staff training for long-term compliance success